Customer Service Assistant (Maternity Cover)

F B Parrish & Son Ltd is looking for a Customer Service Assistant (maternity cover) to offer customer service and administrative support our e-commerce team. This role is a 9-month fixed term contract. 

This role reports into the E-commerce Manager, and works alongside another Customer Service Assistant, to ensure our reception and e-commerce office runs smoothly.

We’re looking for a confident teammate who can efficiently handle customer enquiries, general administrative duties, as well as support our e-commerce team with website/sales admin.

Key responsibilities and accountabilities

Customer Service –

• Handling customer enquiries and taking orders via telephone and email
• Liaising with couriers to deal with delivery enquiries
• Replying to reviews and questions on our review platform

Reception –

• Manning reception/office and greeting visitors
• Accepting parcels, sorting post, dealing with deliveries
• Ensuring visitors are correctly signed in and directed to their meetings

Order Processing –

• Processing orders from various online sales channels (Magento, Amazon, eBay

E-commerce Administration –

• Assisting with stock management on our websites and online sales channels
• Processing reports for meetings
• Assisting with adhoc e-commerce and marketing admin

Person Specification

Essential:

• Administration, office or customer service work: 2-3 years
• Computer literate with ability to learn new systems and processes efficiently
• Excellent communication skills – written and verbal
• Well organised & great attention to detail

Desirable:

• Experience in a customer facing role
• Experience taking orders over the phone
• Experience process web orders using various platforms
• An interest in wildlife and/or bird feeding

Additional Information:

• 23 days holiday pro-rata, plus Bank Holidays
• On-site parking

Date Added: 28th February 2025

Closing Date: When vacancy is filled

Salary: Competitive - DOE. Please email your salary expectations.

Hours: Part-Time, 30 hours per week, 9am - 3pm Monday-Friday

Type: 9 month FTC with possible extension 

 

To apply: email a copy of your CV and salary expectations to [email protected]